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Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.
Required Order Information
All orders will not begin processing until artwork, invoices and an order form filled out are approved and payment terms are followed.
Custom Art
Alpha Prime Sports can provide custom art services. Turnaround time on custom design is determined by complexity. Most designs will be completed in 3-5 days. More complex designs can take up to two weeks.
Invoices
Once you accept our estimate/quote it will be converted into an invoice. Your invoice will provide you with the details of your order. We accept PayPal and credit cards (Visa, Mastercard, Discover, and American Express)
Mockups
Once artwork fee is processed, a mockup will be created per the above “Custom Art Services”. Mockups must be signed or approved via email before your order will begin processing.
Minimum Orders
Our minimum order is 10 of the same item for package pricing with the same design and/or imprint location. Please inquire beforehand if you are unsure whether or not apparel colors or styles can be combined for orders.
Order Turnaround
Most apparel orders are completed in 3-4 weeks from customer payment and design mockup approval. This does not include holidays, days in transit or custom art time. All production time frames are estimates and never guaranteed. Alpha Prime Sports will not be held responsible for any uncontrollable delays.
Rush Orders
We do accept rush orders when we are capable of producing them for a fee. Please ask a sales associate before assuming we can provide you with this service. Rush orders must be paid in full upon invoice and art approval. You may not cancel a rush order once your order is placed.
Change Orders
Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.
Cancellations
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request and approved by management. There is no guarantee that an order can be cancelled.
Defective Items
All orders are final and cannot be returned. Defective or misprinted items may be returned for a full replacement within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All exchanges must be approved by management.
Packaging
Most orders are bulk packaged.
Shipping
We ship all orders FEDEX Ground unless customer pick-up is preferred. Shipping prices will be determined on day of order completion for new orders and will be added to the order invoice. Add-on orders will be determined when the order is placed. Customer is to pay all shipping cost. If a customer elects to split ship items, all shipping and handling fees will be the customer’s responsibility. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS or HOLIDAYS.
