FAQ

1. Do you have a physical store in any country?
No. We only accept orders and payments online.

2. What kind of payments do you accept?
Paypal, and credit cards (Visa, Mastercard, Discover, and American Express)

3. What kind of express company do you use?
We have established a long business relationship with FedEx and DHL. After you order and pay, an express will be chosen for you according to shipping method you pay for.

4. Do you have a paper catalogue?
No. We do not issue paper catalogs, all of our styles are shown on the website and stock information changes every minute. 

5. How often do you add new styles?
We add new styles every day, except holidays. Our goal is bring all the latest fashions and trends to our customers as fast as we can.

6. What is your size for clothes?
Our sizes are YS, YM, YL, S, M, L, XL, 2XL, and 3XL. Usually there are details about measurements for each style in descriptions. To assist you in ordering the correct size, we have a Size Chart for you.

7. What is Spot Dye Sublimation?
Sublimation is a fabric printing process in which dyes are injected into the fabric. This is in contrast to traditional screen printing, where ink is laid on top of the fabric surface. Since the ink actually becomes part of the fibers within the fabric, designs don’t sit on top of the garment. The result is an extraordinary feel, as though there is no print at all. This means that the design stretches along with the garment, won’t crack or fade over time, and the garment is able to maintain its full moisture wicking properties. For this reason we recommend light colored shirts such as white and grey for best results.

8. What is Full Dye Sublimation?
Our full dye-sublimation process is the same as our spot sublimation technique, but Full Dye sublimation printing is a full color, full-coverage of the garment printing technique. These are complete custom apparel which require cut and sew on unassembled pieces of fabric.

9. Why can’t I receive emails from Alpha Prime?
Emails from Alpha Prime may be blocked from your mailbox, or you may find them in the Spam folder. Also, please make sure you have registered with a correct email.

 

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